Privacy Statement - BP Dealer Extranet 

Thank you for visiting www.bpdealer-online.co.uk a website controlled by BP Oil UK limited a company registered in England and Wales with company number 446915 whose registered office is at Chertsey Road, Sunbury on Thames, Middlesex, TW16 7BP. BP Oil UK Limited is registered with the Information Commissioner in the United Kingdom under notification/registration number Z4880263 

We provide this Privacy Statement to inform you about how your personal information is used and protected. 

Collection of personal information

If during your visit to this website you submit information to us e.g. by filling in forms or subscribing to services you are choosing to provide us with your personal information. In particular we collect the following personal information:

  •  cookie information as set out in the Cookie and Site Traffic Information section below; 
  • ‘contact us’ information including the content of your query and your contact details;
  • your newsletter or webcast preferences. 

Cookies and site traffic information

Where your selected browser permits we and third parties who we work with may place cookies (or similar technology) on your computer when you use our website. These cookies automatically log the data described below based on your IP address. This site uses persistent cookies which subsist for a set period of time after you close your browser or until you clear your cookie cache. To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. In a few cases, blocking cookies may reduce the functionality of the site. For further information about cookies, visit http://www.allaboutcookies.org/.

This website uses the following cookies:

Functional cookies: these are cookies used for basic site functionality and are therefore always enabled. An example is our cookie banner, when you click to close the banner a cookie is dropped instructing your browser not to re-display the banner on subsequent visits to the site.

Occasionally we use these cookies when we are testing new site content or asking you to participate in surveys, to make sure you are (i) consistently shown the same version of a page being tested, (ii) not asked to complete the same survey a second time.

Performance cookies: We use Google Analytics, a web analytics tool provided by Google, to collect information about how visitors use our site including the number of visitors to the site, the site pages with the most traffic, and the sources where visitors click through from. We use this information to help improve the site for instance by, prioritizing updates to the most read content or functionality.

Unless otherwise specified the above cookies remain when you close your browser.

Purpose of collecting personal information

We will use this information to respond to your queries, to provide you with your selected communications, and to help us understand how visitors use this website in order to improve our visitor’s experience on this site. This includes reviewing (i) whether you: receive, open, or click on links within our email communications and, (ii) how users interact with our site, based on information gathered through our cookies.

We sometimes ask for additional personal information that we think will help us to give you a better quality service. It is up to you whether you decide to complete those fields.

Marketing

We may send you marketing communications in line with your previously expressed marketing preferences. If you no longer wish to receive these communications please contact us following the directions set out in the section on Legal Grounds for Collection below.

This will not affect your subscription to any existing newsletters or webcasts which you can opt-out of separately in the same manner as above.

Legal grounds for collection

We have a legitimate interest in processing information collected by this site in order to:

  • provide you with high quality customer service when you contact us with your queries; 
  • improve your user experience on the site; 
  • provide you with other BP goods and services which we think you may enjoy in line with your previous marketing preferences. 

We rely on your active consent in order to send you newsletters and/or webcasts that you have subscribed for. 

You can unsubscribe from our communications at any time by contacting us at bpdealersupport@bp.com or by following the opt-out instructions contained in each marketing communication. 

Who receives your personal information

We are part of the BP Group and may, in certain circumstances, share your information with other members of the Group internally in order to provide you with the best service. The BP Group is governed by Binding Corporate Rules, which have been approved by various national regulators and which are used to protect your information whenever information is shared between BP Group members.

In addition we employ the services of a third-party service provider to host our webcasts and offer technical support. This third-party provider must act in accordance with our written instructions when processing your personal information and must comply with the contractual protections we have put in place.

We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on BP. In the event that we are subject to a takeover, divestment or acquisition we may disclose your personal information to the new (or prospective) owner of the business.

International transfer of personal information

Since we operate globally, we may transfer your information to other countries (which may be located outside the EEA). Where we transfer personal information to other members of the BP Group our Binding Corporate Rules ensure an adequate level of protection irrespective of where our BP entities or staff are based.

How long do we keep your information?

We will only hold your information for the time required to fulfill the purposes for which it was collected. 

In particular we will:

  • delete any ‘contact us’ communications once we have finally disposed of your query;
  • delete* your name from the relevant distribution list when you unsubscribe from that service;
  • delete your details held from our databases within a maximum of a 5 year timescale from our last contact with you. This is to enable BP to contact you before your sites contract with a competitor Fuel Company expires to explore the potential of a Fuel deal with BP.

*Please note that when you click on the unsubscribe link at the bottom of our newsletters and webcasts you will be given the option to (i) unsubscribe from individual services in which case your contact details will be held on a suppression list. Alternatively you can unsubscribe from all of our communications, in which case your information will be irreversibly anonymised.

We reserve the right to continue to use an aggregated form of your information (where you can no longer be identified) for statistical purposes.

Your rights

Please note that in certain circumstances you are entitled to:

  • access and review a copy of the personal data that BP holds about you;
  • have incomplete or inaccurate personal information which relates to you corrected;
  • ask for deletion of your personal information if it is being processed unlawfully;
  • object to or restrict our continued processing of your information (i.e. ask us to stop sending you direct marketing materials);

Your exercise of these rights may be subject to certain restrictions and exemptions. 

If you wish to contact us, in relation to the above rights or have any queries relating to this privacy statement please contact us at bpdealersupport@bp.com providing us, where relevant, with sufficient information to enable us to respond fully to your request. 

If you would like to raise a complaint through our EU-approved complaint resolution mechanism please contact us using the contact details above. Please note that from 25 May 2018 EU citizens have a right to lodge a complaint with their national data protection supervisory authority whose details can be found here. 

Hyperlinks and embedded functionality

Our website may contain links to third-party sites, which are not subject to this privacy statement. We recommend that you read the privacy statements of any other sites that you visit as we cannot accept responsibility for the privacy practices of these sites which may be different to ours.

Changes to the privacy statement

We review this privacy statement annually and may modify it from time to time. We will place any updates on this webpage. This privacy statement was last updated on 20th March 2018.